Refund policy

If you wish to cancel, please email us at hello@rootine.co. 

Please Note:

• Due to the highly personalized nature of the Smart Multivitamin we are unable to accept returns or issue refunds once the vitamins have entered production.
• We are unable to issue refunds on DNA tests or blood tests once they have been sent back to Rootine.

If you are unsatisfied with Stress, Focus, or Sleep adaptogen drink mixes, please email hello@rootine.co within 15 days of delivery to initiate the return process. We ask that you share your valuable input as to why you are requesting a return, so that we can improve your customer experience, and our product, in the future.

Please note, we are only able to accept returns/provide refunds for orders purchased through www.rootine.co. Samples will not be eligible for return.

*Refunds will process once the order is received at the warehouse.